Terms And Conditions


The following shall have the following meanings:

Client: the pet owner, veterinary practice or other agent of the pet owner whose order for the Services is accepted by Final Care Pet Cremations.

Contract: an agreement for the supply of Services as may be described overleaf or otherwise agreed by the parties and shall include these terms;

Final Care: Final Care Pet Cremations, a company that is provided by Dignity Equine Cremations Ltd, incorporated and registered in England and Wales under company number 49948971 whose registered office address is at Brickfields, Odiham Road, Winchfield, Hook, Hampshire RG27 8BU.

Services: the services and/or the goods described in the Contract;


2.1. These terms shall apply to all supplies of the Services by Final Care to the Client. No order of the Client shall be binding and no Contract shall arise until the Client’s order is accepted by Final Care expressly or by Final Care supplying any of the Services. Each Contract shall comprise these terms, the terms overleaf, the terms for the Natural Woodland Area or Garden of Remembrance (if applicable) and any additional terms that are agreed. Each Contract shall comprise these terms, the terms overleaf, the terms for the Natural Woodland Area of Garden of Remembrance (if applicable) and any additional terms that are agreed in writing.

2.2. If any Contract contains provisions which conflict with these terms, those provisions of the Contact will prevail.


3.1. The charges for the Services are as set out in the Contract and shall be inclusive of any VAT to the extent as stated in the Contact; otherwise VAT shall be payable in addition.

3.2. Payment shall be due on or before supply of the Services or at the times stipulated in the Contract.

3.3. The Client shall be responsible for any costs incurred in recovering late payments.


Risk of loss or damage to any goods shall pass to the Client at the time of supply of the goods, but ownership of any goods shall pass to the Client only on receipt by Final Care of the charges in full (and VAT and other taxes and duties payable to Final Care) for the goods and other sums then due from the Client under all Contracts.


Final Care reserves the right to dispose of paid or unpaid goods (including but not limited to ashes) 6 months from the supply of the goods. Unclaimed ashes will be scattered in our Natural Scatter Area.


6.1. Final Care will comply with the Code of Practice of the Association of Private Pet Cemeteries and Crematoria but if any of the Services do not conform to any applicable statutory or other warranties or other terms, Final Care will repair or replace those Services or make, so far as is fair, a refund of all or a part of the charges.

6.2. Final Care will only cremate one pet alone within an enclosed chamber and will collect the ashes before the next cremation. Final Care guarantees that the ashes sent to the Client or placed into the ground will be all and only those of the Client’s pet.


Final Care shall have the right to suspend or cancel performance of the Contract to the extent that this has been caused by any circumstance beyond Final Care’s reasonable control, including amongst other things industrial disputes (whether or not involving employees of Final Care) or failure or delays by Final Care’s suppliers.


Final Care may at any time assign, transfer, charge or deal in any other manner with any of its rights under the Contract, and may sub-contract any or all of its obligations under the Contract.


The Contract shall be construed in accordance with the law of England and Wales. The parties submit to the jurisdiction of the Courts of England and Wales.


Final Care will collect, hold and process personal data about you to provide our services to you. We will always process your personal data in accordance with all applicable data protection legislation and our Privacy Policy which can be viewed on the website at https://www.finalcarepetcrem.co.uk/privacy-cookie-policy.

Registration as a lower tier waste carrier under the Waste (England & Wales) Regulations 2011: CBDL20950
ABP Registration Ref: U1272876/ABP/COLL